Cancellation policy
Last updated: October 10, 2025
🕓 Pre-orders
Most of our rugs are sold as preorders so you can reserve designs before the next batch arrives.
When you place a preorder, you’re purchasing an item that is not yet in stock but is currently in production or on the way.
Payment: Full payment is taken at checkout to secure your rug.
Estimated arrival: The expected shipping window (for example, 6–8 weeks or arriving mid-November) is shown on each product page.
Updates: We’ll keep you informed if there are any changes to the estimated delivery date.
Cancelling a preorder
You may cancel a preorder within 24 hours of purchase for a full refund.
After that, production is already underway, and we can’t guarantee cancellations.
Once your order has shipped, our Returns & Exchanges Policy applies.
💳 Regular (in-stock) purchases
Orders for in-stock rugs can be cancelled before they ship by emailing hello@floorishrugs.ca.
If your order has already shipped, please refer to our Returns & Exchanges Policy for next steps.
❌ Subscriptions & “Try before you buy”
Floorish Rugs does not currently offer subscription or try-before-you-buy options.
If these become available in the future, this policy will be updated to explain how they work and how to cancel them.
💬 Questions
Email hello@floorishrugs.ca — we try to reply within 1–2 business days.